Complaints and Appeals Policy

Complaints and Appeals Policy

At PrettyFans, we are committed to addressing and resolving complaints and appeals promptly, efficiently, and in good faith. Our goal is to ensure a safe and respectful platform for all users.

Complaints

Users can report content or other concerns directly through the reporting tools available on the platform.

Alternatively, complaints may be submitted by email to:

support@PrettyFans.co

Please include the following information:

  • Your name, email address, or username

  • Relevant URLs of the reported content (if applicable)

  • A clear description of the issue

Examples of reportable concerns include:

  • Underage material

  • Non-consensual content

  • Personal information disclosure

  • Impersonation

  • Trademark infringement

  • Spam

  • Prostitution-related content

  • Human trafficking

  • Weapons-related content

  • Drug-related content

Additional helpful information may include:

  • Whether you appear in the content

  • Whether you consented to the recording of the content

  • Whether you consented to the publication of the content on PrettyFans

Resolution Timeline

We aim to review and resolve all complaints within five (5) business days of receiving a report.

If a violation is confirmed, we may take appropriate action, including:

  • Removing content

  • Restricting platform features

  • Suspending accounts

  • Permanently terminating accounts

Where required by law or where an immediate safety risk exists, illegal content may be removed as quickly as possible.

Important Notes

  • PrettyFans does not take enforcement action based solely on activity that occurs offline or on third-party platforms.

  • If your complaint involves another user, we recommend using the platform's blocking features to prevent further interactions.

Appeals

If your content has been removed due to an alleged violation, you may submit an appeal by contacting:

support@PrettyFans.co

Your appeal should include:

  • A written explanation of why you believe the action was incorrect

  • Any supporting evidence or documentation

Neutral Arbitration

For disputes involving questions of consent that cannot be resolved through our internal review process, the matter may be referred to a neutral arbitration association at PrettyFans' expense.

Communication

Once a complaint or appeal has been reviewed, or if additional information is required, we will contact you through:

  • Email

  • Other electronic communication methods associated with your account

Enforcement

PrettyFans reserves the right to take stronger enforcement measures against users who:

  1. Repeatedly violate platform rules; or

  2. Commit a serious or egregious violation of platform rules.

Advanced Enforcement Actions

These actions may include:

  • Deletion of the user's account

  • Permanent suspension or ban from the platform

  • Removal of content

  • Restriction of platform features

Commitment to Fairness

This Complaints and Appeals Policy is designed to ensure transparency, fairness, and consistency in how complaints and appeals are handled while maintaining PrettyFans' commitment to user safety, legal compliance, and respect for all members of the community.